At Pages of Wonder, we want every box to be a source of joy. Because our boxes are curated collections designed for hands-on learning, we have established the following guidelines for returns and refunds.

1. All Sales are Final

Due to the curated and educational nature of our products, all sales of individual books and subscription boxes are final. We do not accept returns or exchanges for “change of mind” or because a theme was not to your personal preference.

2. Damaged or Incomplete Items

We take great care in packing our wonders, but we know the journey can sometimes be bumpy. If your box arrives damaged or is missing a specific component (such as a book, sticker, or activity guide):

  • Report the Issue: Contact us at pagesofwonder@gmail.com within 14 days of the delivery date.
  • Provide Proof: Please include your order number and a photo of the damaged item or the shipping box.
  • Our Solution: We will ship a replacement for the specific damaged or missing item at no cost to you. If a replacement is unavailable, we will issue a partial refund or store credit.

3. Subscription Cancellations

You are in control of your journey! You can manage or cancel your membership at any time via your Account Dashboard.

  • Monthly Members: To avoid being billed for the next month’s box, please cancel at least 3 days before your renewal date.
  • Pre-paid Subscriptions (3, 6, or 12 Months): If you cancel a pre-paid term, you will continue to receive the remaining boxes you have already paid for. We do not offer pro-rated refunds for the remaining months of a pre-paid term.

4. Incorrect Shipping Addresses

Please double-check your “shipping coordinates” before checkout.

  • We are not responsible for boxes delivered to an incorrect address provided by the customer.
  • If a box is returned to us as “Undeliverable,” we can reship it to the correct address for an additional shipping fee.

5. Lost Packages

If your tracking information shows “Delivered” but your box is nowhere to be found, please contact your local carrier (USPS/UPS) first. If they cannot locate it, reach out to us within 7 days of the marked delivery date, and we will assist you in opening a claim.